Emergency Generator Services From S&A Generators

Emergency Generator Services From S&A Generators

As generator specialists, S&A Generators offers emergency generator services in addition to installation, maintenance and repairs. Our support services are designed to help you get back up and running in the event of problems such as generator failure. Operating across KwaZulu-Natal, our experienced technicians are available 24-7 to assist in case of emergencies.

To help you get the help you need, we offer support for critical, urgent and important emergencies. Some problems can pose a major risk to operational effectiveness and safety. Other problems may be serious, but may not require immediate assistance from our helpful emergency generator services team. There are also important problems that may not pose a major risk but still need to be resolved quickly.

S&A Generators Emergency Generator Services

Our emergency generator services provide call-outs to your premises. These include initial fault detection to identify the problem. We then provide problem-solving resolution of generator sets driven by fuel-powered engines if there has been a mechanical breakdown, start failure or stalling. If any spares or additional equipment are needed, we will advise on what is needed. You can then place your order to get the parts you need as quickly as possible. We offer support services across all parts of KZN, with travel times that depend on the distance from our headquarters in Gillitts, Durban. Here is a breakdown of how we can assist in critical, urgent and important emergencies.


We provide 24-7 assistance in the case of critical emergencies. This applies to major failures that affect the effectiveness of operations throughout the building. This does not simply mean an inability to perform day-to-day operations. It means having the entire building and all areas of operations affected. Healthcare buildings and other similar buildings that cannot afford generator failure will need critical assistance, for example. It also applies to generator failures that can pose a safety hazard to occupants within the building. If safety hazards arise, it is essential to get help immediately


For generator failures that do not pose safety hazards but still affect the overall effectiveness of the building’s operations, emergencies are classified as urgent rather than critical. Urgent support services are provided between 07h00 and 17h00, Monday to Friday. If you are unable to occupy buildings or continue operating efficiently, you would need help quickly.


Other failures can still cause havoc with day-to-day operations, even if they do not cause major operational problems or safety hazards. These situations are still classed as important as they result in downtime. Important support services are provided from 07h00 until 17h00 on weekdays, Monday through to Friday. As we mentioned above, we provide call-outs across the province. Arrival times of our technicians onsite are dependent on where you are located and the availability of a technician. Within the Durban Central area, you will get help within 30 minutes. If you are based in Pietermaritzburg, you can expect to see our technicians in approximately 1 hour. Our team will reach Port Shepstone customers in 1.5 hours. Richards Bay customers will be reached 2 hours, while Newcastle customers will be helped in 3 hours.

To request our generator emergency services and get help from our friendly, helpful, experienced technicians, contact S&A Generators now.

3 Generator Repairs We Commonly Carry Out

3 Generator Repairs We Commonly Carry Out

Generators, like any mechanical devices, are prone to degradation during their operational lives. Even those generators that stand unused for weeks every year can develop issues. At S&A Generators, we’ve seen all varieties of generator problems, and there hasn’t been a generator-related issue that we haven’t been able to figure out. This article looks at a few generator repairs that we commonly carry out for customers in KwaZulu-Natal.

Generator wiring repairs

Power surges are a common occurrence in South Africa, and they can sometimes have devastating consequences for backup generators. During large storms, or in times of load shedding, surges are able to damage important generator parts. We strongly recommend installing a surge arrestor to prevent surge-related generator damage in the future.

Resetting controller alarms

Genset controllers are electronic systems used to monitor generators in terms of voltage, current, temperature, oil levels, etc. Very often, these controllers (specifically the alarms) malfunction, and when this happens the generator won’t start. Resetting these controller alarms is also a common generator repair we regularly carry out.

Repairs to radiator cores

A vital component of every generator is its radiator. Without this part working at its best, the generator risks overheating and eventual breakdown. Something we see quite often, when performing generator maintenance for our clients, is radiator core damage. Repairs to generator radiator cores is something we are able to facilitate.

Expert generator repairs in KwaZulu-Natal

S&A Generators specialises in generator repairs and other generator-related services. We can source and install new generators, relocate generators, connect new generators to building electrics, provide planned generator maintenance, and even diesel generator refilling. Contact us on +27317028621 or [email protected]. Alternatively, fill in the form on our S&A Generators contact page.

How to prevent diesel generator wet stacking

How to prevent diesel generator wet stacking

You might think this concept has something to do with water, but it doesn’t. Diesel generator wet stacking is an extremely common generator issue, usually showing its worst impacts after a period. The good news is that wet stacking is preventable.

All you need are generator specialists to shed some light on the problem – and show you how to stave off diesel generator wet stacking for good. Let’s look at what it is, signs it’s taking place, and how to prevent generator wet stacking:

What exactly is wet stacking?

Like any internal combustion engine, diesel generators have optimal temperatures. Without at least 60% load on the generator when it’s being used, the engine doesn’t get hot enough to burn off excess fuel and carbon deposits.

A build up of these in the diesel generator’s exhaust system is called wet stacking. There are a few indicators of wet stacking that any diesel generator owner should look out for.

Signs of diesel generator wet stacking

There are two main signs of wet stacking becoming a serious problem for your generator’s power output and general longevity:

  • Black ooze around the exhaust pipe
  • Continuous black exhaust smoke

So, what’s the big deal with some exhaust soot and decoloured smoke? Wet stacking can clog your generator’s injectors, decreasing its output performance. Backpressure is also a likely outcome, and a combination of factors leads to reduced efficiency, shortened part life, and increased repair costs.

But wait, there’s more! Wet stacking can affect your generator oil’s ability to protect the engine, and will cause increased wear over time. At suboptimal temperatures, the pistons don’t interact with the cylinders as they should, often causing unburned fuel to leak into the oil pan and diluting the oil.

How to prevent wet stacking

There are a few things you can tick off to give your generator the best chance of surviving wet stacking:

  • Run your diesel generator for 15 – 20 minutes once a week.
  • Ensure the generator is running at a minimum of 60% load when operational.
  • Make sure that your genset’s fuel tank is always kept full.
  • Check that the generator is reaching the manufacturer’s recommended operating temperatures.
  • Book a planned generator maintenance plan, where your genset will be kept in optimal condition throughout its life.

Expert diesel generator services in KZN

The best way to prevent the devastating impact of wet stacking is to let a qualified generator technician perform regular generator fuel refills and generator maintenance. Wet stacking is one of multiple problems impacting generators that aren’t looked after, so it pays to maintain the generator instead of having to sit without power while it’s being repaired or replaced. Get in touch with S&A Generators to arrange expert diesel generator services in KwaZulu-Natal.

What happens when you overload a generator?

What happens when you overload a generator?

Generators, like any other electrical supply device, is susceptible to problems from time to time. Like motor vehicles, generator maintenance is required every so often to ensure that a generator is ready and able to provide emergency power should the lights go out for whatever reason.

However, sometimes generators are installed without the correct pre-installation inspections. One reason these are so important is to prevent a generator overload – which happens more often than you’d think. This article will take a look at how generators get overloaded, what happens when overload occurs, and how to prevent overloading a generator:

How to overload a generator

Generator overloading occurs when there is too much load, or too many appliances and fixtures requiring power, than the generator in question can sufficiently handle in terms of wattage. Most generators are protected from overload damage with circuit breakers. Regardless, it’s easy to forget just how much power your building requires – and how this requirement changes as time goes on. For this reason, it’s a good idea to keep an eye on your generator when you do use it, looking out for these tell-tale signs that a generator is struggling with your power demands:

Signs your generator is overloaded

– Overheating

The first sign that a generator might be struggling with overload is overheating. If your generator’s cooling fan is going flat-out, or you notice more heat coming off of the generator than usual, it might be overloaded and is working harder to provide the power you require.

– Power reduction

Another issue with generator overload is reduction in power output, which presents itself in a number of ways. Added to this, the generator might be working too hard for too little of an output, which will also greatly affect the generator’s ability to provide enough electricity.

– Soot in exhaust

Generator overload is also often caused by damaged or worn generator components not doing their jobs properly. A sure way to tell if this is the case is by looking at the generator’s exhaust pipe. Dark smoke is normal, but black soot residue after use is not.

How to prevent overloading a generator

– Correct installation

The first step to prevent generator overload is to ensure that your new generator is installed correctly – with all the necessary assessments that should be carried out by your generator installer. If you already have a generator in place, get the installation assessed by a third-party generator expert to make sure it was done properly and that it is suitable for your electrical requirements

– Planned maintenance

Secondly, as your power needs might change over time, prevent future generator overloading by ensuring that your generator is assessed and serviced on a regular basis. Consider getting generator professionals in once a year to inspect and service your generator, and re-test to make sure that the generator is still suitable for the building’s power needs.

Expert generator repairs & maintenance

S&A Generators does not install a generator until a thorough site inspection and load requirement assessment has been administered. This makes sure that the building requiring back-up power will have a generator with capacity sufficient enough to power everything needed – and this reduces the risk of ever overloading the generator. Chat to our expert team of generator specialists for any and all of your generator-related queries!

S&A Project: Diesel Generator Refilling in Escourt

S&A Project: Diesel Generator Refilling in Escourt

Load shedding, while easily managed when a business has a generator, can often cause major issues for South African businesses. Although, merely having a generator doesn’t mean a company’s load shedding woes are solved. We’ve seen many instances where a generator has been run for hours on end unsupervised, only to end up running out of fuel and becoming severely damaged. Refilling a generator before the fuel tank runs out is very important, which is why we are often called out to refill our clients’ generators. On 13 November 2019 we were called out to a client in Escourt who urgently needed a diesel generator refilling. Find out more about this project below:

The Problem

Due to long spells of load shedding occurring regularly in Escourt, KwaZulu-Natal, our client was running their generator almost throughout the day, every day. What other option do you have as a business owner when the lights go out? Due to the long periods of operation, the generator’s diesel tank quickly depleted. Since larger generators have very big fuel tanks, it’s difficult for business owners to source the amount of diesel needed to fill them. That’s where diesel generator specialists like us come in.

An S&A Generators diesel fuel tank at the back of one of our vehicles.

The Solution

S&A Generators answered the call, and immediately dispatched Blessing, our generator refill specialist, to the client in Escourt. He made sure that his tank had enough fuel for the diesel generator refill, and that the pump was operational, before hitting the road. Blessing noticed when arriving at the client’s premises that the generator was almost completely out of fuel.

diesel generator refilling - assessing the level of diesel in the diesel tank

The lid is opened so that the generator refiller can access the pump and assess the meter.

The first step in the diesel generator refilling process is to position the S&A Generators vehicle so that it is close enough to the generator for the pump to reach. Then, the pump’s pipe is pushed through a window and extended to the generator. Now the refilling process can begin!

diesel generator refilling - running diesel pump out of window

Blessing is running the pump and the pipe out of the vehicle’s window so that he can reach the generator.

This generator refill took a total of two hours, as the generator’s fuel tank was of a high capacity. Once the tank was filled up, all that was left to do was to ensure that the generator was set to auto and wish the satisfied client farewell.

diesel generator refilling - diesel pump meter

Here the diesel pump’s meter displays how much fuel is left and ready for use in refilling jobs.

Signs Your Generator Needs Maintenance

Signs Your Generator Needs Maintenance

If you’re operating a business in South Africa, you’ve more than likely been affected by the periodic load shedding that Eskom implements as and when required. Chances are you’ve even invested in a diesel generator to keep your business operations going when the power goes out. This blog article takes a look at seven signs your generator might need generator specialists to take a look – so that it functions when you need it most…

How to Tell If Your Generator Needs Repairs

1. Excessive Leaks

The first sign of a faulty backup generator is the easiest to spot. If you notice puddles of diesel or other fluids underneath your generator, there’s a serious problem. If the liquid is diesel (or whatever fuel your generator runs on) you run the risk of using up a lot of fuel in a short period of time, which will cost you. If the fluid is coolant, you run the risk of your generator overheating after a while of operation. Be sure to call a generator maintenance team as soon as your generator seems to have sprung a leak.

2. Issues when Starting

So, the lights have gone out and Eskom says you’re experiencing stage 3 load shedding. You go outside to get the backup generator started, but it’s spluttering and spitting before eventually starting up. This could be due to it not being started for a while, and might not be an issue at all. However, if your generator is slugging to get going every time you switch it on, this is a sign of something more serious.

3. Damaged Components

Before starting up your generator, take a walk around it and visually inspect the components. When the lights stay on for weeks and months at a time, a generator is forgotten. However, this neglect as it were often leads to components becoming caked in dust or sun damaged. Be sure to inspect your generator’s wires and cables for wear, and feel each nut and bolt to make sure they’re as tight as can be. If you notice a component that is clearly damaged, rather call in a generator specialist to take a look before activating it.

4. Excessive Smoke

Been a long while since you had to use your backup generator? Chances are there’ll be a few puffs of smoke coming out of the exhaust for the first few seconds of start-up. However, if the smoke doesn’t dissipate after a minute or two, there could be a serious underlying issue. If the smoke is black, it’s almost certainly a problem that will require attention from a professional. When smoking excessively, turn of your generator immediately to avoid causing any further damage.

5. Strange Noises

Most generators are extremely loud, and it might be hard to distinguish between the normal noises a generator makes and other uncommon sounds that could indicate issues. We always recommend listening carefully to your generator when it’s in operation, and if you hear any metal-on-metal noises, or rattles that seem to be getting louder, get the number of a generator professional and let them take a look.

6. High Fuel Usage

When purchasing your backup generator, you should be given an indication of how much fuel your generator can take – and how many hours of operation a full tank should offer. However, if you notice during times of power outages that your generator’s fuel consumption is increasing dramatically, this could be indicative of an issue. If you’re unsure as to how long your generator should be able to operate given your generator’s fuel capacity – and the load it is required to power, contact generator experts and let them assess your situation.

7. It’s Really Old

Has your generator been sitting there since your building was built back in the early 1980s? It might be an obvious one, but the older your generator is – the greater the chance it might need generator maintenance. If your generator is a golden oldie, find out from management when last it was serviced – if ever – and be sure to book a generator service before next starting it up.

Get 24/7 Generator Maintenance in KwaZulu-Natal

S&A Generators has over 25 years of experience in the generator and backup power industry. We’re skilled generator professionals specialising in generator installations, generator repairs, managed generator maintenance, and generator support. We’re also able to relocate generators – regardless of size – when moving premises. Contact us today for any and all of your generator-related needs in KwaZulu-Natal!